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Can't install, internal setup error?

Started by Trial User_Guest_* , Sep 09 2006 09:28 AM

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30 replies to this topic

#1 Trial User_Guest_*

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Posted 09 September 2006 - 09:28 AM

Hi, I'm trying to install the trial 1.9.5.4327 ver, keep getting 'Internal setup error. Contact support'

Any ideas?

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#2 ptolomeus3

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5,144 posts

Posted 09 September 2006 - 10:28 AM

QUOTE (Guest @ Sep 9 2006, 05:25 PM) <{POST_SNAPBACK}>

Hi, I'm trying to install the trial 1.9.5.4327 ver, keep getting 'Internal setup error. Contact support'

Any ideas?

Maybe, but first post you system report as this pinned topic says:

http://forum.alcohol...showtopic=23848

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#3 Trial User_Guest_*

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Posted 09 September 2006 - 10:31 AM

QUOTE (ptolomeus3 @ Sep 9 2006, 05:25 PM) <{POST_SNAPBACK}>

QUOTE (Guest @ Sep 9 2006, 05:25 PM) <{POST_SNAPBACK}>

Hi, I'm trying to install the trial 1.9.5.4327 ver, keep getting 'Internal setup error. Contact support'

Any ideas?

Maybe, but first post you system report as this pinned topic says:

http://forum.alcohol...showtopic=23848

That article say I don't need to do that for an install issue.

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#4 ptolomeus3

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Posted 09 September 2006 - 12:58 PM

Yes, reading a sentence completely can be of a certain advantage ....
Do you have a error number?
More informations, such as your OS, other soft installed, etc...

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#5 Trial User_Guest_*

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Posted 09 September 2006 - 03:05 PM

QUOTE (ptolomeus3 @ Sep 9 2006, 07:55 PM) <{POST_SNAPBACK}>

Yes, reading a sentence completely can be of a certain advantage ....
Do you have a error number?
More informations, such as your OS, other soft installed, etc...

Brand new Dell D820, XP, I have Nero Imagedrive installed, which is similar, if that's an issue. The is my work laptop, I don't install garbage on it, so there isn't much besides Firefox, Tbird, secureCRT, nero.

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#6 zamiel

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8,841 posts

Posted 09 September 2006 - 05:25 PM

QUOTE

There is software on some Dell machines that prevents Alcohol from installing, it's called Broadcom Trusted Platform Module (when downloaded from the Dell drivers site) and is installed onto the system as Embassy Trusted Platform by Wave Systems. Once this software is uninstalled Alcohol runs fine.

If there is a error message saying Internal Error Contact Support please try the following.

Please highlight the exe file then in the Context Menu choose Run as it should then work.

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#7 Trial User_Lolive_*

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Posted 19 October 2006 - 01:20 PM

Hello,
I have the same problem on my computer : "Internal setup error. Contact support" while trying to install Alcohol 52% 4521.
My computer is a generic one, Athlon 1600+, 512Mo Ram.
I always get this message when clinking next at the first dialog box.

Any help ?

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#8 Charalambos

Support Team Member

Support Team
5,003 posts

Posted 20 October 2006 - 11:28 AM

Try to install Alcohol in safe mode.

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#9 Trial User_Guest_*

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Posted 21 October 2006 - 06:21 AM

I have tried in safe mode, but the result is the same : "Internal setup error. Contact support" while trying to install Alcohol 52% 4521

Why it do not want to install alcohol ?

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#10 Robbo

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Administration
6,740 posts

Posted 21 October 2006 - 08:51 AM

regarding "Internal setup error. Contact support"

try

Please highlight the exe file then in the Context Menu choose Run as it should then work.

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#11 Trial User_Guest_*

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Posted 22 October 2006 - 10:37 AM

I have tried your technic but it do not work more. I get the same error message.

I have choosen Run as in the context menu, and choose the administrator user. But it do not work.

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#12 zamiel

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Administration
8,841 posts

Posted 22 October 2006 - 04:51 PM

Which operating system are you using?

Do you have problems installing other MSI packages?

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#13 Trial User_Guest_*

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Posted 23 October 2006 - 03:32 PM

WinXP Pro, and never had problems on any other MSI packages.

I have downloaded again the .exe from you web site directly, and it work now.
All the files downloaded from Clubic.com didn't work. Strange ...

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#14 Jito463

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Support Team
5,625 posts

Posted 23 October 2006 - 05:24 PM

Always best to get the files from Alcohol Soft and the official mirrors.

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#15 Trial User_Guest_*

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Posted 24 October 2006 - 11:03 PM

QUOTE (Jito463 @ Oct 24 2006, 12:21 AM) <{POST_SNAPBACK}>

Always best to get the files from Alcohol Soft and the official mirrors.

I download directly from Alcohol site and I am still getting the same error.
"Internal setup error, contact support" any idea why?

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#16 zamiel

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Administration
8,841 posts

Posted 25 October 2006 - 02:17 AM

Are you running the latest MSI Installer package provided by Microsoft?

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#17 Phoenix

120% Member

+Alcohol-Customer
6,524 posts

Posted 25 October 2006 - 04:13 AM

Please try to disable your real time Antivirus during Alcohol install, if this doesn't help please try to boot Windows in safemode and install Alcohol in this mode.

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#18 Trial User_Pensad0r_*

Guests

Posted 31 October 2006 - 08:36 AM

Hello,

I have a Dell Latitude D820, and exactly the same problem.
I have highlighted the exe file then in the Context Menu choose Run as ADMINISTRATOR and i solved the problem.

Thanks,
Pensad0r

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#19 Trial User_hasseb_*

Guests

Posted 07 November 2006 - 06:21 AM

QUOTE (Pensad0r @ Oct 31 2006, 03:33 PM) <{POST_SNAPBACK}>

Hello,

I have a Dell Latitude D820, and exactly the same problem.
I have highlighted the exe file then in the Context Menu choose Run as ADMINISTRATOR and i solved the problem.

Thanks,
Pensad0r

I have Dell Latitude D620 with the same problem. Run as administrator solved the problem. Thank you.

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#20 Trial User_Guest_*

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Posted 07 December 2006 - 05:16 PM

QUOTE (hasseb @ Nov 7 2006, 01:18 PM) <{POST_SNAPBACK}>

QUOTE (Pensad0r @ Oct 31 2006, 03:33 PM) <{POST_SNAPBACK}>

Hello,

I have a Dell Latitude D820, and exactly the same problem.
I have highlighted the exe file then in the Context Menu choose Run as ADMINISTRATOR and i solved the problem.

Thanks,
Pensad0r

I have Dell Latitude D620 with the same problem. Run as administrator solved the problem. Thank you.

When I choose Run as administrator, it says "Logon failure: Unknown user name or bad password"