I'm running Vista Ultimate 64 Bit. I own Alcohol 120% (registered). My virtual drives have stopped showing up - they used to show up and now they do not. I have not made any changes I am aware of except for updating to the latest version of Alcohol 120%.
The problem is that when I go into the Virtual Drive section of Alcohol, I change the drive setting from 0 to any number - I have tried 1, 4 and 8. It says it's applying the virtual device settings but the drives never appear.
I have ALREADY followed these instructions to correct the problem. The problem still exists. The instructions I have tried so far as well as my system report are below:
Open registry editor (execute regedit),
1. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd and change Start value to 4 (=disabled)
2. Reboot.
3. After reboot enable all permissions of sptd\cfg key in Services hive, then delete entire sptd key, and ensure System has full access (check permissions) to entire Services hive.
4. Reboot.
5. After reboot re-install SPTD using the SPTD stand-alone installer.
6. Reboot.
7. Try to install Alcohol
Vista Ultimate 64 Bit / Virtual Drives Not Working
Started by
Trial User_Aratak_*
, Jan 04 2008 03:13 AM
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9 replies to this topic
#2
Trial User_Aratak_*
Trial User_Aratak_*
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Posted 04 January 2008 - 03:33 PM
Additionally, the version of SPTD I installed had the following file name:
SPTDinst-v153-x64.exe
SPTDinst-v153-x64.exe
#3
Jito463
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Posted 04 January 2008 - 03:33 PM
You should send an e-mail to support for access to the Customer section of the forum. As for your problem, try removing Alcohol and SPTD again, make sure all traces are removed (including Alcohol directory and registry entries), and reboot. After reboot, try installing once again. If that doesn't fix it, post back and let us know.
#4
Trial User_Aratak_*
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Posted 04 January 2008 - 03:34 PM
And now for some reason my system report no longer appears in the first message. 
Edited by Aratak, 04 January 2008 - 03:37 PM.
#5
Trial User_Aratak_*
Trial User_Aratak_*
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Posted 04 January 2008 - 03:36 PM
QUOTE (Jito463 @ Jan 4 2008, 05:05 PM) <{POST_SNAPBACK}>
You should send an e-mail to support for access to the Customer section of the forum. As for your problem, try removing Alcohol and SPTD again, make sure all traces are removed (including Alcohol directory and registry entries), and reboot. After reboot, try installing once again. If that doesn't fix it, post back and let us know.
1. I do not know the email address for customer support.
2. I did make sure that the alcohol directory was removed when I uninstalled the product, however, I do not magically know all the registry keys associated with Alcohol and I did nothing with the registry besides what I stated in my first message.
If you could provide those two pieces of information I would have enough information to proceed. Thank you.
#6
Jito463
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Posted 04 January 2008 - 03:42 PM
Either support@alcohol-soft.com or Contact Support page will get you through to support. As for the registry keys, there are three primary ones (though there are a few others that I can't recall off the top of my head).
HKCU\Software\Alcohol Soft
HKCU\Software\StarSynergy (registration info)
HKLM\Software\Alcohol Soft
And you already know the registry key for SPTD. After removing SPTD, you should make sure that key is removed as well.
HKCU\Software\Alcohol Soft
HKCU\Software\StarSynergy (registration info)
HKLM\Software\Alcohol Soft
And you already know the registry key for SPTD. After removing SPTD, you should make sure that key is removed as well.
#7
Trial User_Aratak_*
Trial User_Aratak_*
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Posted 04 January 2008 - 03:43 PM
This page: http://support.alcoh...m/en/forums.php
Contains a link to "purchased user forum". That link is : http://forum.alcohol...hp?showforum=69
However, when I go to http://forum.alcohol-soft.com/index.php?showforum=69, it says:
The error returned was:
Sorry, the link that brought you to this page seems to be out of date or broken.
So, I don't even know the correct link to the "purchased user forum".
Contains a link to "purchased user forum". That link is : http://forum.alcohol...hp?showforum=69
However, when I go to http://forum.alcohol-soft.com/index.php?showforum=69, it says:
The error returned was:
Sorry, the link that brought you to this page seems to be out of date or broken.
So, I don't even know the correct link to the "purchased user forum".
#8
Trial User_Aratak_*
Trial User_Aratak_*
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Posted 04 January 2008 - 03:44 PM
EDIT: Woops I see you responded while I was typing - I will use that information, thank you. Though, I still don't know the link to the "purchased user forum" that you are referring to since that link I have is not working.
Edited by Aratak, 04 January 2008 - 03:46 PM.
#9
zamiel
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Posted 04 January 2008 - 04:30 PM
@Aratak
I have changed your membership status to Customer and should now be able to access the customer section of the forum.
I have changed your membership status to Customer and should now be able to access the customer section of the forum.
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