4 replies to this topic

[gcerquei]

I have downloaded a trial version of Alcohol 120% to generate image files of my personal videos from my last family trip, so I can distribute copies to memebers of my family.

When I was installing Alcohol 120%, the system boot up in the middle of the installation. When XP was back up, new hardware have been foud, such as plug & play bios extension (auto installed) and AXSAKI SCSI Controller. When XP tries to add this last component, it boots up again.

This goes round and round and never ends. I bought this desktop computer last week, so you can imagine my frustration. I have a Core 2 Dual with 2GB ram 2.33MHz each processor on an Intel motherboard.

I hope you can help. I am desperate here.

Regards,
Gustavo

[Jito463]

You've installed the wrong version. Plug & Play Bios Extension is no longer used in the current versions. The version you downloaded is for Win9x. Boot into Safe Mode, and use the following instructions to uninstall Alcohol manually (if anything is missing from the list, just skip it and go on to the next part). Afterwards, download the latest trial version and try again.

To manually uninstall Alcohol:

1. Go to Start -> Run and type regedit
1a. Find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E9F81423-211E-46B6-9AE0-38568BC5CF6F} and delete it.
1b. Find HKEY_CLASSES_ROOT\Installer\Products\32418F9EE1126B64A90E8365B85CFCF6 and delete it

2. Now go to Control Panel -> System -> Hardware -> Device Manager
2a. Under SCSI and RAID controllers delete the key for vax347s (or a347scsi for previous version)
2b. Under System devices delete the Plug and Play BIOS Extension

3. Back in the registry find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete the keys for vax347b and vax347s (or a347bus and a347scsi for previous version) and remove the corresponding files from Windows\system32\drivers
3a. If you're running Win9x, also delete vax347s.pdr (or a347scsi.pdr for previous version) from Windows\System\iosubsys

[gcerquei]

Thanks. I got rid of the AXSAKI SCSI Controller issue by following the procedure above. However, now I get "Internal system error. Contact support" message when trying to install trial version 1.9.7.6022. Can you solve this one too ?

[zamiel]

Try right clicking on the EXE file and selecting Run As administrator from the popup context menu.

[Jito463]

Or if that doesn't fix it, try making sure no anti-virus or such programs are interfering with Alcohol. If necessary, boot into Safe Mode and run the setup from there.