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"You Must Reboot After Previous Operation"


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#1 FrankMD

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Posted 16 June 2009 - 05:41 PM

I am running the latest registered version of Alcohol 120%. Have been using the program for years with no issues. I upgraded to Windows 7 and have been having problems with Alcohol 120%.

1. First problem is that when opening the program, it does not recognize the fact that it is a REGISTERED VERSION. It asks me to go through the registration process, which I do successfully, but next time I run the program it is no longer registered.

2. Second problem is that when I run the program I am told that "Loading Alcohol Device Drivers Failed".

3. Third problem is that once the program is open, when I try to use it I get all kinds of different error messages. One example is that when I try to open a disc image to write to CD, I get a series of error windows and then the program shuts down.

Because of the above, I am trying to uninstall the program and reinstall it again. When I run the installer (in the program directory) I get the error message "You Must Reboot After Previous Operation".

I look up this error message and see previous posts and try related suggestions. When this did not work, I tried the manual uninstall described in the forum FAQ. Seems like an old version because some of the items to be deleted from the registry do not exist (at least on my system).

Yes, I installed/uninstalled SPTD using the stand alone program.

I searched the registry and removed anything with "ALCOHOL" in it.

I then tried to reinstall the program and it will not install. I get the message "You Must Reboot After Previous Operation"

I have deleted the program. I have removed everything I am aware of from the registry. I have ensured that SPTD is uninstalled (at least the program says it is" ....

HELP ... I use this program constantly .... or at least I used to!

Edited by FrankMD, 16 June 2009 - 05:44 PM.


#2 Thew42

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Posted 17 June 2009 - 03:17 PM

I had the same problem and it was SPTD. Even though SPTD is uninstalled there is a "stuck" registry key that cannot be overwritten or deleted so the install fails. I found the following directions on the DuplexSecure site and it fixed my problem.
--------
The way to fix it:
1)Try to uninstall Deamon Tools, or other software using SPTD, delete Deamon Tools (or other software) folder in Program Files
2)Run Regedit
in "HKEY_LOCAL_MACHINE\System\CurrentControlSet\ Services\sptd" set DWORD "Start" value to 4
3) Reboot in safemode
4) Run regedit
in "HKEY_LOCAL_MACHINE\System\CurrentControlSet\ Services\sptd\CFG" -> right click and select permissions -> add your user (with administrative privileges) and check "Full Control" box
Then delete the whole SPTD key
5) Reboot in normal mode
6) Install SPTD or software containing SPTD.
--------
(original post: http://forum.duplexs...hread.php?t=715 )

#3 FrankMD

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Posted 17 June 2009 - 08:55 PM

Thank you for the info. I followed the posted instructions and deleted the Registry Keys/Entries.


I still have the same problem "You Must Reboot After Previous Operation".

Is this the correct place to get support from the folks at Alcohol Soft?

Thanks

#4 Charalambos

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Posted 19 June 2009 - 03:11 PM

Yes, it is. Please uninstall SPTD and Alcohol, delete the Alcohol's installation folder if it still exists, the sptd.sys file in the C:\Windows\System32\Drivers folder if it also still exists and any entries related to SPTD or Alcohol that may remain in the registry, reboot, reinstall SPTD, make sure that it is properly installed (the standalone installer/uninstaller must detect it if you try to install it again), reboot and then try to install Alcohol in Safe Mode.

#5 FrankMD

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Posted 19 June 2009 - 04:59 PM

QUOTE (Charalambos @ Jun 19 2009, 05:43 PM) <{POST_SNAPBACK}>
Yes, it is. Please uninstall SPTD and Alcohol, delete the Alcohol's installation folder if it still exists, the sptd.sys file in the C:\Windows\System32\Drivers folder if it also still exists and any entries related to SPTD or Alcohol that may remain in the registry, reboot, reinstall SPTD, make sure that it is properly installed (the standalone installer/uninstaller must detect it if you try to install it again), reboot and then try to install Alcohol in Safe Mode.


Thank you for your response. However, as you will see in my original post, I have previously tried all that you suggested to no avail.

For those of you experiencing this problem, and for whom the above suggestion does not work, I heard back from Tech Support via email with the following instructions:

"Please run regedit.exe (using Start -> Run) and then browse to HKLM\\Software\0d79c293c1ed61418462e24595c90d04 you should have an "r" value, please delete it and try to install latest version of Alcohol again."


Thankfully, this quickly resolved the issue. I was able to reinstall the Alcohol Soft 120% and it is once again working fine.Thank you to customer support for the fix.

Edited by FrankMD, 19 June 2009 - 05:06 PM.


#6 Charalambos

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Posted 20 June 2009 - 11:14 AM

Anyway you found the solution to your problem, that matters. smile.gif




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