7 replies to this topic

[ericisshort]

I'm having problems getting Alcohol v2.0.0.1331 to work after a Windows 7 Upgrade. When I open the program, it tells me the virtual drives do not work because of drivers. I have tried to uninstall the program in order to reinstall it fresh, but the uninstaller gives me the message "Setup cannot validate installation." Also, it doesn't show up in Windows' "Add or Remove Programs" utility. I've tried installing it on top of the other installation, but it just goes through the initial installation screens, asks me to restart, but after the restart, it repeats the same process afterwards, and will continue to do so through as many restarts as I was willing to allow with no visible changes to the other problems mentioned.

Is there a way to uninstall Alcohol manually?

[Charalambos]

Please submit your system report from within Alcohol:

http://forum.alcohol...showtopic=23848

[ericisshort]

I apologize for not reading that before posting. Thanks for pointing me in the right direction.

Here is the System Report:

########################### System Information ###########################
Windows 7 Professional 6.1 (Build 7600)
Processor info: Intel® Core™2 CPU T5500 @ 1.66GHz x 2 (1661MHz)
Physical memory available to Windows: 2,088,216 KB

############################ Program Information ###########################
File Name: C:\Program Files\Alcohol Soft\Alcohol 120\Alcohol.exe
Company Name: Alcohol Soft Development Team
Description: Alcohol 120%
Original: Alcohol.exe
Product: Alcohol 120%
Trademarks: Alcohol Soft Development Team
Copyright: Copyright© 2002-2010 Alcohol Soft Development Team
Version: 2.0.0 ( Build 1331 )
Date: 2010/02/01
Size: 1812832 Bytes
Hash: 0782be5e1d17bb87f33658a9e5cbedca
Loader: c:\windows\explorer.exe
File Name: C:\Program Files\Alcohol Soft\Alcohol 120\alcoholx.dll
Company Name: Alcohol Soft Development Team
Description: Alcohol virtual device control library
Original: alcoholx.dll
Product: Alcohol
Copyright: Copyright © 2000-2009
Version: 4.35.0 ( Build 0 )
Date: 2009/08/25
Size: 695776 Bytes
Hash: da9af258649728990917f92a02ed7546
File Name: C:\Program Files\Alcohol Soft\Alcohol 120\DevSupp.dll
Company Name: Alcohol Soft Development Team
Description: Alcohol Software Device Capability Library
Original: DevSupp.dll
Product: Alcohol Software Device Capability Library
Copyright: Copyright© 2002-2010 Alcohol Soft Development Team
Version: 2.8.1 ( Build 1331 )
Date: 2010/02/01
Size: 47768 Bytes
Hash: 013ce5ab1c7d7b4668b5e4d64c40d569

########################### User Information ###########################
Licensed to: UN-REGISTERED ( 2/23/2010 )
Registered User ID: UN-REGISTERED

########################### Options Setting ###########################
Devices control interface: Windows NT/2000/XP ATAPI/SCSI Control Interface
CPU Priority Level: High
Memory Buffer Size (MB): 256
Examine the accuracy of data read from physical device: Yes
Enable Enhanced Weak Sector Scanner during dumping: No
Overburn disc(s): No
Turn off "Auto-Select best write speed" function if possible: No
Fill memory buffer before recording discs: Yes
Book Type DVD+R/DVD+RW disc as DVD-ROM while burning: No
Virtual Device Sub-System: *** Not avaliable ***
UI Language: English

############################ Device(s) List ############################
(D:) MATSHITA DVD-RAM UJ-85JS (Port 1, Bus 1, Target 0, Lun 0)

##################### Installed Device Drivers List #####################
ACPI.sys advapi32.dll afd.sys AgileVpn.sys amdxata.sys
apisetschema.dll atapi.sys ataport.SYS ATKACPI.sys ATMFD.DLL
autochk.exe BATTC.SYS Beep.SYS blbdrive.sys BOOTVID.dll
bowser.sys BthEnum.sys bthpan.sys bthport.sys BTHUSB.sys
cdd.dll cdrom.sys cfgmgr32.dll CI.dll CLASSPNP.SYS
clbcatq.dll CLFS.SYS CmBatt.sys cng.sys comctl32.dll
comdlg32.dll compbatt.sys CompositeBus.sys crashdmp.sys crypt32.dll
csc.sys devobj.dll dfsc.sys difxapi.dll discache.sys
disk.sys drmk.sys dump_atapi.sys dump_dumpata.sys dump_dumpfve.sys
Dxapi.sys dxgkrnl.sys dxgmms1.sys fastfat.SYS fileinfo.sys
fltmgr.sys Fs_Rec.sys fvevol.sys fwpkclnt.sys gdi32.dll
ghaio.sys halmacpi.dll HDAudBus.sys HIDCLASS.SYS HIDPARSE.SYS
hidusb.sys HTTP.sys hwpolicy.sys i8042prt.sys iertutil.dll
igdkmd32.sys imagehlp.dll imm32.dll intelide.sys intelppm.sys
kbdclass.sys kdcom.dll kernel32.dll KernelBase.dll ks.sys
ksecdd.sys ksecpkg.sys lltdio.sys lpk.dll luafv.sys
mcupdate_GenuineIntel.dll modem.sys monitor.sys mouclass.sys mouhid.sys
mountmgr.sys mpsdrv.sys mrxsmb.sys mrxsmb10.sys mrxsmb20.sys
msasn1.dll msctf.dll Msfs.SYS msisadrv.sys msrpc.sys
mssmbios.sys msvcrt.dll mup.sys ndis.sys ndistapi.sys
ndisuio.sys ndiswan.sys NDProxy.SYS netbios.sys netbt.sys
NETIO.SYS netw5v32.sys normaliz.dll Npfs.SYS nsi.dll
nsiproxy.sys ntdll.dll Ntfs.sys ntkrnlpa.exe Null.SYS
nwifi.sys ole32.dll oleaut32.dll pacer.sys partmgr.sys
pci.sys PCIIDEX.SYS pcw.sys peauth.sys portcls.sys
psapi.dll psd.sys PSHED.dll rasl2tp.sys raspppoe.sys
raspptp.sys rassstp.sys rdbss.sys rdpbus.sys RDPCDD.sys
rdpencdd.sys rdprefmp.sys rdyboost.sys rfcomm.sys rpcrt4.dll
rspndr.sys Rt86win7.sys RTKVHDA.sys RTSTOR.SYS SCSIPORT.SYS
secdrv.SYS sechost.dll setupapi.dll shell32.dll shlwapi.dll
smserial.sys smss.exe spldr.sys spsys.sys srv.sys
srv2.sys srvnet.sys swenum.sys SynTP.sys tcpip.sys
tcpipreg.sys tcusb.sys TDI.SYS tdx.sys termdd.sys
tpm.sys TSDDD.dll tunnel.sys umbus.sys urlmon.dll
USBD.SYS usbehci.sys usbhub.sys USBPORT.SYS USBSTOR.SYS
usbuhci.sys user32.dll usp10.dll vdrvroot.sys vga.sys
VIDEOPRT.SYS vmstorfl.sys volmgr.sys volmgrx.sys volsnap.sys
wacomhidfilter.sys wanarp.sys watchdog.sys WCPU.sys Wdf01000.sys
WDFLDR.SYS wfplwf.sys win32k.sys wininet.dll wintrust.dll
Wldap32.dll WMILIB.SYS ws2_32.dll WudfPf.sys WUDFRd.sys

################## Detailed Information of Device(s) ##################

///////////////////////////////////////////////////////////////////////
(D:) MATSHITA DVD-RAM UJ-85JS (1:0) detail information.
///////////////////////////////////////////////////////////////////////
Vendor Identification: MATSHITA
Product Identification: DVD-RAM UJ-85JS
Production Revision Level: F110
Location: Port 1, Bus 1, Target 0, Lun 0
Support recording method: DAO / SAO, RAW SAO, RAW SAO + SUB, TAO, DVD DAO
BURN-Free Technology: BURN-Proof
Auto-Select best write speed: Not Supported
-* Note: This information below is provided by the unit, it might be inaccurate. *-
-* This software does not use this information! *-
Removable media: Yes
Version: ATAPI (INF-8090i/INF-8020i/INF-8028i)
Response Data Format: 02h
CD-R & CD-RW Read / Write: CD-R: Yes / Yes, CD-RW: Yes / Yes
Read CD-R Fixed Packet: Yes
Test Write: Yes
DVD-ROM Read: Yes
DVD-R and DVD-RAM Read / Write: DVD-R: Yes / Yes, DVD-RAM: Yes / Yes
Audio Play: Yes
Composite Audio and Video Data Stream: Yes
Digital output (IEC958) on port 1 / 2 Supported: No / No
Mode 2 Form 1 / 2: Yes / Yes
Multi-Session: Yes
BUF: Yes
CD-DA Commands supported: Yes
CD-DA Stream is Accurate: Yes
R-W Supported: No
R-W De-interleaved and Corrected: No
C2 Pointers Support: Yes
ISRC / UPC Supported: Yes / Yes
Read Bar Code: Yes
Lock media into the drive: Yes
Currently drive Lock state: Unlocked
Prevent Jumper: No
Eject Command: Yes
Separate volume levels: Yes
Separate channel mute: Yes
Changer Supports Disc Present: No
Software slot selection: No
Side change capable: No
P through W in Lead-In: Yes

#######################################################################

[zamiel]

I've hidden the previous two posts. We work off a spreedsheet and sometimes it's not quite up to date. Cannot elaborate any more.

Please see here: http://support.alcoh.....120% manually

[ericisshort]

Thank you so much for reevaluating my situation, zamiel.

I went in and was able to delete the registry entry for "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E9F81423-211E-46B6-9AE0-38568BC5CF6F}", but was not able to find the other entries, nor the corresponding drivers in "Windows\System32\Drivers."

I double checked the instructions and am positive that I was looking in the right place. Could it be that these were the files that were deleted during the win7 upgrade and the reason that Alcohol was broken after performing it??

Thanks for the help!

[Charalambos]

Sorry, I messed up the hashes.

If you deleted (or not found) the elements mentioned in the post reffered by zamiel then try installing Alcohol again. If you still have the asking for install problem then download the SPTD standalone installer/uninstaller from www.duplexsecure.com, use it to uninstall the SPTD driver (installed with and used by Alcohol), reboot, install SPTD with its installer/unuinstaller, reboot again, try to install SPTD again in order to verify its proper install and if it reports that SPTD has already been installed then install Alcohol.

Sorry again, really sorry.

[ericisshort]

No worries, Charalambos. People make mistakes

I figured out the last few problems, and they stemmed from SPTD. I tried to reintall alcohol and it continued to do the restart loop that I described in my first post. Then I downloaded the standalone SPTD installer/uninstaller and it didn't detect a version of SPTD, so I tried to install it... same computer restart loop. But then I found another partial solution here. I had to look at the blog comments to get that fix to work, but its now working fine. Below is an edited step-by-step guide on how to fix this problem for anyone else that needs it.


1.) Open regedit, and search the registry for "sptd." This might take a while, but you should have found at least 4 entries.
2.) Delete all folders named "sptd" and "legacy_sptd" (including their sub-folders) from the registry.
2a) If the system won't allow you to delete, just right-click the folder, and click Permissions. Ask for "Full Control" for the folder and any sub-folders.
2b) If it still won't allow you to do that, click on the "Advanced" button in the Permissions Dialog box, and find the "Owner" tab. Take ownership of the file, click ok, and you should now be able to give yourself "Full Control" in the Permissions Dialog.
3.) Now rename or delete the 'sptd.sys' file found on Windows\system32\drivers.
4.) Reboot your computer.
5.) Download the newest SPTD Layer version "http://www.duplexsecure.com/en/downloads". Install it and wait for confirmation to reboot.
6.) After reboot. Try opening the SPTD layer installer again and see if it tells you that SPTD layer is already installed. If it says so, continue on installing Alcohol 120.

[Charalambos]

Good that you solved your problem and we are thank you for the feedback. Sorry again and we'll always be at your service.