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Win10 Virtual Drive Auto-mount service failed

installation service sptd

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#1 zdzdz

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Posted 18 November 2015 - 01:05 PM

I have Windows 10 x64 Enterprise.

I'm trying to install 2.0.3.8314. When i run the installer I get error: The Installation of Alcohol Virtual Drive Auto-mount service failed!

Looks like sptd 2.05 installs correctly.

Any help on this?



#2 Charalambos

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Posted 19 November 2015 - 09:04 PM

Does Alcohol works except for the automount at startup? You can try installing it in Safe Mode.



#3 zdzdz

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Posted 20 November 2015 - 12:04 AM

Until last week I had Windows 7. Everything with alcohol 120% was working just fine.

And I decided to upgrade to Win10. Right after I upgraded with all programs being kept Alcohol gave me error it couldn't load the driver.

I decided to reinstall (2.0.3.76123). The installation failed, I restarted and after that point the installer gave me a warning: "You Must Reboot After Previous Operation!"

 

I did all kind of things: installin and uinstalling sptd, removing keys etc.

Fianlly I managed to install 2.0.3.8314. Right after the installation it worked fine. But after a restart when I open Alcohol there is no virtual drive.

 

When I checked the services Alcohol Virtual AHCI COntroller was running, while Alcohol Virtual Drive Auto-mount Service was not.

I tried to start the service but it stops right after that.

 



#4 Robbo

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Posted 21 November 2015 - 10:57 AM

Hello zdzdz, please try.

 

Please run regedit.exe (using Start -> Run or use [Windows key] + R) and then browse to the key below:  HKEY_LOCAL_MACHINE\SOFTWARE\0d79c293c1ed61418462e24595c90d04  (for 32bit system)

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\0d79c293c1ed61418462e24595c90d04  (for 64bit system)

you should have an "r" value, please delete it and then try to re-install Alcohol.



#5 zdzdz

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Posted 21 November 2015 - 12:18 PM

Thank you so much. You soved a problem that it's been bugging me for a very long time.

Now "You Must Reboot After Previous Operation!" can be  easily overcome by just deleting the r key.

 

I installed Alcohol anew. But the problem with Alcohol Virtual Drive Auto-mount Service not running persists.

 

When I first launch Alcohol no virtual device is installed:

 

wR4Maxf.png

 

Moreover when I try to start Alcohol Virtual Drive Auto-mount Service it stops imediately.

 

NJ9fIh7.png



#6 Charalambos

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Posted 21 November 2015 - 08:51 PM

Have you tried to create a new virtual drive?



#7 zdzdz

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Posted 22 November 2015 - 01:41 AM

Yes, I have. No matter how many drives I add from  Options -> Virtual Drive -> Number of Virtual Drives, none are added in the end.



#8 Charalambos

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Posted 24 November 2015 - 09:12 PM

Please uninstall Alcohol and then SPTD with it's standalone installer/uninstaller from www.duplexsecure.com. Reboot and then try to reinstall SPTD with it's installer and then Alcohol.



#9 zdzdz

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Posted 29 November 2015 - 12:36 AM

I tried that again. Complete removal (registry as well). Then installed sptd from its installer and after that Alcohol. But the problem persists. I can't add any virtual drive to Alcohol.

I beleieve the problem lies within the registry. If only I knew which one to change.



#10 NARS

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Posted 30 November 2015 - 12:30 AM

Please try the instructions below to fully clean Alcohol and SPTD from your system and try to install it again:

To uninstall Alcohol you should use the Uninstall icon on Alcohol program group in the Start menu. For the case you have deleted Alcohol Uninstall icon from Start menu you should just browse to Alcohol folder and manually run "uninst.exe".

If you are unable to uninstall Alcohol using the uninstaller (this means installation is corrupted) then please just delete all files from Alcohol folder (default: "C:\Program Files\Alcohol Soft\Alcohol 120" or "C:\Program Files (x86)\Alcohol Soft\Alcohol 120" on 64-bit systems), then download and run the following tool to completely remove SPTD driver installed by Alcohol:
http://forum.alcohol...s/sptdremov.exe
After removing SPTD from your system and restarting Windows as requested by the tool (please note that you may need to reboot twice in some cases, the tool will tell you) then please try to reinstall the latest version of Alcohol again.

Alternatively to the sptdremov tool you may remove SPTD manually, to do it please run regedit.exe, then browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ and delete sptd and sptd2 key (you may need to adjust cfg key permissions to delete it). Also please browse to c:\WINDOWS\system32\drivers and delete sptd.sys and sptd2.sys file(s). Restart Windows. If you were unable to delete SPTD key in registry then please try to delete it again now, after deleting the driver file(s) and restarting Windows, or just try to remove it in Windows safe-mode, it is very important you delete this key.

If you continue having problems please try to temporarily disable (or even uninstall) your real-time antivirus, firewall or any other security software and try to install Alcohol again. We had some reports recently of anti-virus and security software (like ZoneAlarm, Spyware Doctor, F-Secure and PC Tools ThreadFire products) preventing SPTD to install and/or work correctly.



#11 zdzdz

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Posted 01 December 2015 - 01:29 AM

I did as you suggested. Completely uninstalled Alcohol. Completely removed sptd. Both registry and driver files.

I use ESET SS9. I disabled it. Then tried to reinstall Alcohol 120 (I got installer from SoftPedia). Everytjing went well.

But after that again no virtual drives are added, I have a laptop with Win 10 and Eset. Alcohol 120% installs there without complications. So it's not the anti virus software.



#12 zdzdz

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Posted 01 December 2015 - 03:35 PM

Actually I can't use any image mounting software. Even the integrated Microsoft Virtual Drive is not working. I can't get any other software to work as well.

sfc /scannow and DISM /RestoreHealth are okay though.



#13 zdzdz

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Posted 01 December 2015 - 05:38 PM

Finally I manged to solve my problem. After hours of serching with no result finally it worked.

 

Firts I had problems with the Microsoft's Virtual Drive in Win 10. It gave me Code 19.

The fix for this was to locate key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

After that I had to look for UpperFilters or LowerFilters (in the pane on the right side). In my case I had LowerFilters with value AnyDVDHD from some old installation. Anyway I deleted LowerFilters key.

 

And the problem with Microsoft's Virtual Drive was solved. It mounted images fine.

 

I knew SPTD was working fine so i left it installed. Instead I completely uninstalled Alcohol 120%. Even some entries in the registry.

Important keys that I removed were:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_Alcohol&Prod_V-SATA_CD/DVD

There were three devices installed. I had to change ownerchip of all to delete them.

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceContainers\{00000000-0000-0000-FFFF-FFFFFFFFFFFF}\BaseContainers\{00000000-0000-0000-FFFF-FFFFFFFFFFFF}

(I didn't delete the whole key! In the right pane there were entries like SCSI\CdRom&Ven_Alcohol&Prod_V-SATA_CD/DVD...

I deleted all containing Alcohol in their names)

 

Before reinstalling Alcohol I deleted HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\0d79c293c1ed61418462e24595c90d04

because it was always giving me "You Must Reboot After Previous Operation!" message. So just to be safe I got rid of it.

 

After that I reisntalled Alcohol from its installer. Rebooted. And voila there was a virtual drive installed. I mounted an image successfully. After that rebooted again to check if automount is functioning alright and indeed it was.

You can mark the thread as solved.



#14 Charalambos

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Posted 01 December 2015 - 08:27 PM

Thanks for the information, probably this LowerFilters key was responsible for your problems with Alcohol too. 



#15 Charliee

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Posted 28 February 2016 - 10:56 AM

Finally I manged to solve my problem. After hours of serching with no result finally it worked.

 

Firts I had problems with the Microsoft's Virtual Drive in Win 10. It gave me Code 19.

The fix for this was to locate key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

After that I had to look for UpperFilters or LowerFilters (in the pane on the right side). In my case I had LowerFilters with value AnyDVDHD from some old installation. Anyway I deleted LowerFilters key.

 

And the problem with Microsoft's Virtual Drive was solved. It mounted images fine.

 

I knew SPTD was working fine so i left it installed. Instead I completely uninstalled Alcohol 120%. Even some entries in the registry.

Important keys that I removed were:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\CdRom&Ven_Alcohol&Prod_V-SATA_CD/DVD

There were three devices installed. I had to change ownerchip of all to delete them.

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceContainers\{00000000-0000-0000-FFFF-FFFFFFFFFFFF}\BaseContainers\{00000000-0000-0000-FFFF-FFFFFFFFFFFF}

(I didn't delete the whole key! In the right pane there were entries like SCSI\CdRom&Ven_Alcohol&Prod_V-SATA_CD/DVD...

I deleted all containing Alcohol in their names)

 

Before reinstalling Alcohol I deleted HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\0d79c293c1ed61418462e24595c90d04

because it was always giving me "You Must Reboot After Previous Operation!" message. So just to be safe I got rid of it.

 

After that I reisntalled Alcohol from its installer. Rebooted. And voila there was a virtual drive installed. I mounted an image successfully. After that rebooted again to check if automount is functioning alright and indeed it was.

You can mark the thread as solved.

 

What a hassle zdzdz lol but your solution seems to be working for me too thanks. Also do I need to do this again when there is an update?



#16 Charalambos

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Posted 05 March 2016 - 08:39 PM

If the Lower Filters key caused the problem and you deleted its value you probably won't need to do it again.



#17 cammobus

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Posted 14 August 2016 - 03:29 PM

 having through a similar process - win 10 upgrade, 120 wouldn't uninstall , manually removing red entries ..... etc

 

Interesting, I have the 'Alcohol' Virtual Drive  .... even though the 'auto mount service' wont stay running everything else works .... thanks to everyone in this thread



#18 Charalambos

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Posted 14 August 2016 - 05:09 PM

The automounting service isn't supposed to stay running after the system's startup. Which is your problem exactly? You have the "automount at startup" option ticked and your images aren't being remounted at startup?




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