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Virtual drives disappear Windows 10

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#1 nikonow

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Posted 10 December 2017 - 09:23 AM

Hi

I'm using the most recent free version of Alcohol on my Windows 10 x64 notebook.

After installing I can run up to 2 virtual drives, but only untill I restart the computer. After restarting, virtual drives disappear and I have to reinstall Alcohol to use the software again. 

Please advise me what to do to avoid reinstalling Alcohol over and over again.

Thanks

Niko



#2 Charalambos

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Posted 10 December 2017 - 07:47 PM

What version of Windows 10 do you have? Do you have other related sofware (imaging/burning/virtual drives)? Which version of Alcohol are you using (are you sure that it is the latest one)?

#3 nikonow

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Posted 11 December 2017 - 05:52 PM

I have Win 10 Home x64 and Ancohol 120% 2.0.3.9902.

I do not have other related software installed.



#4 Charalambos

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Posted 12 December 2017 - 02:05 PM

Yes, you have Windows 10 but what edition (1511,1607 etc.). You can check it in your computers properties or by typing winver in the command prompt.

#5 nikonow

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Posted 15 December 2017 - 11:59 AM

edition 1703



#6 Charalambos

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Posted 15 December 2017 - 01:48 PM

That must be a rather new edition, it may be a problem of Windows 10 then. Let's see if there will be other reports of the same problem and the Development Team should have a look at it. As for a solution to the problem you can try to uninstall Alcohol, then uninstall SPTD 2.12 with its standalone installer/uninstaller from www.duplexsecure.com, reboot and then try to install SPTD and Alcohol again.

#7 Jito463

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Posted 21 December 2017 - 06:31 PM

I have Win 10 Home x64 and Ancohol 120% 2.0.3.9902.

I do not have other related software installed.

You may want to check your anti-virus logs to see if it's somehow falsely flagging the device driver for Alcohol.






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