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lost dvd drive


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#1 Trial User_Trial User_alan_*_*

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Posted 28 April 2007 - 03:12 PM

hi i installed the demo of alocohol 120 this am took a look at it then uninstalled it after the install i lost the use of my dvd drive also tried later a external dvd player/writer which worked at first until i rebooted then that also stopped working i reinstalled alcohol still never worked and now i'm lost with no idea what to do my computer says my dvd player writer is there and working but it wont play anything and i cant burn to it please help

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#2 zamiel

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Posted 28 April 2007 - 03:38 PM

Try changing the default control interface in Alcohol's options to the Windows one.

#3 Trial User_Trial User_alan_*_*

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Posted 28 April 2007 - 04:36 PM

[quote name='zamiel' date='Apr 28 2007, 11:10 PM' post='129369']
Try changing the default control interface in Alcohol's options to the Windows one.
[/quote

tried that thanks but the problem remains anything else?

#4 zamiel

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Posted 29 April 2007 - 01:05 AM

Try deleting the drive from the device manager and reboot to let windows add it back in again.

#5 Trial User_Trial User_alan_*_*

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Posted 29 April 2007 - 02:14 AM

QUOTE (zamiel @ Apr 29 2007, 08:37 AM) <{POST_SNAPBACK}>
Try deleting the drive from the device manager and reboot to let windows add it back in again.


ok tried that windows put the drive back in but its still not working i'm screwed if i cant sort this out because i cant find my disc to even take my pc back to the factory settings and i need to be able to back-up work related things onto disc

#6 Jito463

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Posted 29 April 2007 - 06:25 AM

Try deleting the lowerfilters and upperfilters keys from the registry, then reboot.

QUOTE (lowerfilters)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}


QUOTE (upperfilters)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}


#7 Trial User_Trial User_alan_*_*

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Posted 29 April 2007 - 06:39 AM

QUOTE (Jito463 @ Apr 29 2007, 01:57 PM) <{POST_SNAPBACK}>
Try deleting the lowerfilters and upperfilters keys from the registry, then reboot.

QUOTE (lowerfilters)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}


QUOTE (upperfilters)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}



do i delete all the sub files

#8 Trial User_Trial User_alan_*_*

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Posted 29 April 2007 - 07:52 AM

QUOTE (Trial User_alan_* @ Apr 29 2007, 02:11 PM) <{POST_SNAPBACK}>
QUOTE (Jito463 @ Apr 29 2007, 01:57 PM) <{POST_SNAPBACK}>
Try deleting the lowerfilters and upperfilters keys from the registry, then reboot.

QUOTE (lowerfilters)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}


QUOTE (upperfilters)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}



do i delete all the sub files


ok i worked out what you were meaning and deleted the correct lines rebooted my pc and on starting windows located new hardware did a install and asked me to reboot which i did the drive still isnt working and i just looked in the registry i still have a upeer filter in {4D36E965-E325-11CE-BFC1-08002BE10318} but no upper or lower in {4D36E967-E325-11CE-BFC1-08002BE10318}

#9 Charalambos

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Posted 29 April 2007 - 08:49 AM

After uninstalling Alcohol you must uninstall the SPTD driver also. For this purpose use the standalone SPTD installer/uninstaller that you'll find at www.duplexsecure.com.

#10 Trial User_Trial User_alan_*_*

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Posted 29 April 2007 - 01:17 PM

QUOTE (Charalambos @ Apr 29 2007, 04:21 PM) <{POST_SNAPBACK}>
After uninstalling Alcohol you must uninstall the SPTD driver also. For this purpose use the standalone SPTD installer/uninstaller that you'll find at www.duplexsecure.com.


ok i've tried everything you have suggested so far and still nothing anything else i can try?

#11 zamiel

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Posted 29 April 2007 - 03:41 PM

Have you booted up in Safe Mode, bypassing the loading of SPTD.SYS driver (if its still loading/installed) to see if the drive goes?

#12 Trial User_Trial User_alan_*_*

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Posted 30 April 2007 - 12:51 AM

QUOTE (zamiel @ Apr 29 2007, 11:13 PM) <{POST_SNAPBACK}>
Have you booted up in Safe Mode, bypassing the loading of SPTD.SYS driver (if its still loading/installed) to see if the drive goes?


tried it in safe mode the drive still shows and says it is working but still not loading any cds/dvds

#13 zamiel

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Posted 30 April 2007 - 01:20 AM

Is the virtual drive still shown in the device manager?

#14 Trial User_Trial User_alan_*_*

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Posted 30 April 2007 - 04:25 AM

QUOTE (zamiel @ Apr 30 2007, 08:52 AM) <{POST_SNAPBACK}>
Is the virtual drive still shown in the device manager?


no

#15 Charalambos

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Posted 30 April 2007 - 08:04 AM

QUOTE (zamiel @ Apr 29 2007, 10:37 AM) <{POST_SNAPBACK}>
Try deleting the drive from the device manager and reboot to let windows add it back in again.


Try this again but first make sure that SPTD and Alcohol are uninstalled. Check for remnants in the Alcohol's installation folder( delete it if it still existsts) and check the Windows\System32\Drivers folder to make sure that sptd.sys has been deleted and also check the registry for any remaining entries related to Alcohol and sptd.

#16 Trial User_Trial User_alan_*_*

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Posted 30 April 2007 - 11:39 AM

QUOTE (Charalambos @ Apr 30 2007, 03:36 PM) <{POST_SNAPBACK}>
QUOTE (zamiel @ Apr 29 2007, 10:37 AM) <{POST_SNAPBACK}>
Try deleting the drive from the device manager and reboot to let windows add it back in again.


Try this again but first make sure that SPTD and Alcohol are uninstalled. Check for remnants in the Alcohol's installation folder( delete it if it still existsts) and check the Windows\System32\Drivers folder to make sure that sptd.sys has been deleted and also check the registry for any remaining entries related to Alcohol and sptd.


ok ive tried everything and nothings changed i got in touch with medion my pc supplier and they are posting me out a replacement disc to set my pc back to its factory settings which i would proberly have done already if i hadn't lost the damn thing my only concern is it my book here it says put the disk in your pc turn of the computer then chose retore to factory settings when given the prompt i'm a little concerned its not going to recognize theres a cd in the drive i'm hoping this is unfounded can you put my mind at ease and i would like to thank you guys for your efforts i know as they say ###### happens sometimes and i'm pretty sure if i was a little more pc litterate we could have resolved this but i feel i'm more likely to do more damage than good if i keep trying to find a fix as it is my pc is running fine apart from the drives issue so if i can get get back to the factory settings i'm hoping everything will be resolved thanks again Alan

#17 zamiel

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Posted 30 April 2007 - 02:07 PM

Have you been able to boot from any CD? If so, the drive should be ok and its definately a conflict somewhere. If not, then the drive might be faulty.

#18 Trial User_Trial User_alan_*_*

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Posted 30 April 2007 - 02:18 PM

QUOTE (zamiel @ Apr 30 2007, 09:39 PM) <{POST_SNAPBACK}>
Have you been able to boot from any CD? If so, the drive should be ok and its definately a conflict somewhere. If not, then the drive might be faulty.


no like i said since i installed alcohol and unistalled it the drive hasn't worked since even though it says its there and working ok i also plugged in a external dvd drive that worked until i rebooted by pc so what ever it is effecting any cd/dvd drive so i cant see it being a problem with the drive i guess if the restore back to factory status dont work i will get onto the company my pc is still under warranty i'll say the drive aint working and see what they say

#19 Jito463

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Posted 01 May 2007 - 08:32 AM

Make sure you back up your files first. Restoring to factory settings will wipe everything from the computer and reset it to the way it was when you bought it.

#20 Trial User_Trial User_alan_*_*

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Posted 01 May 2007 - 03:20 PM

QUOTE (Jito463 @ May 1 2007, 04:04 PM) <{POST_SNAPBACK}>
Make sure you back up your files first. Restoring to factory settings will wipe everything from the computer and reset it to the way it was when you bought it.


the factory set up was a split drive c: which i think windows etc is in D: which i hope doesnt get wiped i think i can save stuff to and e: which is the recovery portion




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